Payment Details FAQ

Your CPA ID number is a unique 7-digit number provided by CPAWSB. You can find it on your CPAWSB portal account or in the emails sent by the school.

If you have a 6-digit CPA ID, add a zero in front of your CPA ID. If you have an 8-digit CPA ID, only enter the first 7 digits.

Payments may take 1-3 business days to process, depending on your bank. Be sure to keep a record of your confirmation.

Yes, you can pay via credit card, but note that credit card payments may be subject to a surcharge. Check the “How to Pay” page for more details.

If CPAWSB is not listed, you can pay using e-transfer or credit card. Instructions for these methods are provided on the “How to Pay” page.

Contact CPAWSB immediately to correct any errors or to ensure proper payment allocation.

Ensure that the payment went through, and if you still don’t receive a confirmation, contact your bank’s customer service for assistance.

Recurring payments may depend on your bank’s capabilities. Check with your financial institution for options.

If you are eligible for a refund, CPAWSB will issue it to your CPAWSB learner account by default. Time to process the refund can take 5-10 business days, or longer.

If you are eligible for a refund, CPAWSB will issue it to your CPAWSB learner account by default. Time to process the refund can take 5-10 business days, or longer. If you do not want the refund credited to your learner account, please contact us directly so we can issue a cheque. Please ensure that your address is correct on your learner account. 

No, the non-refundable credit card surcharge will not be returned. Refunds will only cover the transaction amount excluding the surcharge.

If you haven't received your refund within 10 business days, please contact CPAWSB. Ensure to provide your CPA ID and the payment reference details for a quicker resolution.